Founding Account Manager

Success Matcher Recruitment; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity in the company

Founding-level equity opportunity

Job summary

Success Matcher Recruitment is assisting a client to hire a Founding Account Manager in NYC. You will own the full customer lifecycle from onboarding to renewal, driving strategic growth and coordinating with Operations, Claims, and Product to ensure seamless execution.

You will report directly to the CEO in a high-impact, high-intensity role and have the opportunity to influence the product roadmap and build the account management function from the ground up.

Qualifications

• 5+ years in Account Management or Customer Success, with insurance/fintech/healthcare/HR systems experience.
• Background in Insurance or InsurTech is highly preferred.
• Experience building playbooks or CS motions from scratch.

Responsibilities

• Own the full customer lifecycle from onboarding to renewal and expansion.
• Lead customer onboarding, building project plans and timelines for go-lives.
• Identify and close expansion opportunities to maximize account value.
• Coordinate with Operations, Claims, and Product to unblock issues and maintain trust.
• Monitor account health, manage SLAs, and lead de-escalation in high-pressure situations.

Skills

Account Management

Customer Success

Insurance/InsurTech

Strategic Growth

Relationship Building

Job description

Our client is an AI-native Third-Party Administrator disrupting the $200B insurance claims industry. As the Founding Account Manager , you will report directly to the CEO. This is a high-impact, high-intensity role where you won't just follow a script—you will write the playbook.

What You'll Do

• Quarterback the Relationship: Own the full customer lifecycle from initial onboarding to long-term renewal.
• Drive Implementation: Lead customer onboarding, building project plans and driving timelines to ensure seamless go-lives.
• Strategic Growth: Identify and close expansion opportunities (new programs, regions, or service lines) to maximize account value.
• Cross-Functional Leadership: Coordinate with Operations, Claims, and Product teams to unblock technical issues and maintain client confidence.
• Risk Mitigation: Monitor account health, manage SLAs, and lead de-escalation efforts during high-pressure situations.

Who You Are

• 5+ years in Account Management or Customer Success, specifically managing insurance, fintech, healthcare, or HR systems.
• A background in Insurance or InsurTech is highly preferred.
• You thrive in "zero-to-one" environments and have experience building playbooks or CS motions from scratch.
• Proven track record of securing renewals and driving upsells/expansions.
• This role requires a high-energy, collaborative spirit. You must be based in (or willing to relocate to) NYC for a 5-day in-office schedule.

Why Join?

This is a rare chance to join a scaling venture at the founding level. You will influence the product roadmap, build the account management department, and share in the company's success through meaningful equity.