Founder's Chief of Staff & Studio Operations Lead

Poel Group; New York (NY); On-site; USD 90,000 - 170,000; Full time

Job summary

Poel Group is seeking a highly organized Founder’s Chief of Staff / Studio Operations Lead to work closely with the founder of a fast-moving creative agency. This hands-on role translates ideas into clear actions, keeps projects on track, and ensures accountability across the team.

You will manage priorities, coordinate designers, copywriters, video teams, and vendors, track approvals and timelines, and refine processes to drive structure and seamless client communication.

Qualifications

• Highly organized, proactive with strong follow-through.
• Calm under pressure in fast-moving environments.
• Strong judgment and able to make practical decisions independently.
• Excellent written and verbal communication.
• Experience in a creative agency or founder-led business is preferred.

Responsibilities

• Organize priorities, decisions, follow-ups, and action items.
• Translate conversations into clear tasks with owners and deadlines.
• Maintain visibility across active projects, deadlines, deliverables, and workload.
• Coordinate designers, copywriters, video teams, vendors, freelancers, and internal staff.
• Follow up on projects and identify bottlenecks or issues before they arise.
• Help manage client communication, timelines, proposals, estimates, and follow-ups.
• Keep project management systems, files, decisions, and responsibilities organized.
• Track invoices, deposits, vendor bills, client balances, and other financial items.
• Improve processes and day-to-day operations with the team.
• Determine what can be handled independently and what needs founder attention.

Skills

Project management

Communication skills

Organizational skills

Decision making

Adaptability

Tools

Google Workspace

Project management software

Job description

Poel Group is seeking a highly organized Founder’s Chief of Staff / Studio Operations Lead to work closely with the founder of a fast-moving creative agency. This hands-on role translates ideas into clear actions, keeps projects on track, and ensures accountability across the team.

You will manage priorities, coordinate designers, copywriters, video teams, and vendors, track approvals and timelines, and refine processes to drive structure and seamless client communication.