Creative Operations Lead

Precision Strategies; New York (NY); Hybrid; USD 105,000 - 135,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus opportunity

Flexible hybrid remote/in office plan

Retirement plan with automatic 3% safe

Healthcare coverage - medical, dental,

Paid vacation, sick leave, andFloating

Paid parental leave

Professional development stipend

Job summary

Precision Strategies seeks a Creative Operations Manager to own and advance the workflow that keeps our creative teams moving across clients and campaigns. You’ll build intake, scheduling, resourcing, freelance management, and budget tracking, partnering with creative, paid media, research, and account teams.

The role reports to the Executive Creative Director and can be based in Washington, DC or New York, NY.

Qualifications

• 5+ years of experience in creative operations, creative project management, or production at an agency or in-house creative team.
• Direct experience in a similar creative operations role, with both creative-side and people or process management experience.
• Proven ability to manage competing priorities, forecast capacity and push back constructively with senior stakeholders.
• Experience building and running intake, trafficking, and resourcing processes across multiple clients or business lines.
• Experience managing freelancers and vendors, including rates, contracts, and onboarding.
• Working knowledge of production budgets and scoping, with experience contributing to SOWs or similar agreements.
• Excellent organization, communication, and stakeholder management skills.

Responsibilities

• Build and run an intake process for all incoming creative assignments. Set priorities across clients, new business pitches, and internal requests, and resolve competing deadlines before they become conflicts.
• Maintain clear visibility into team workload and capacity. Assign work to team members and identify freelance needs early.
• Own schedules, review rounds, approvals, and delivery for creative projects of all sizes, from routine web requests to complex multi-stakeholder productions.
• Anticipate creative needs from account plans. Manage creative requests and other stakeholders so ideation, production, review, and approval move seamlessly.
• Act as the connective tissue between client leads and specialty practice leads during high-profile/high-stakes launches that are top firm priorities.
• Consolidate and manage feedback on complex projects, protecting senior creative leaders’ time and the client experience.
• Catch scope creep and unplanned demands early. Escalate and negotiate changes with account teams before they affect budgets or timelines.
• Build and maintain a ready bench of vetted freelancers and vendors, reducing reliance on costly last-minute staffing.
• Deliver regular reporting to Creative and firm leadership on utilization, capacity, pipeline, and delivery risk.
• Partner with Paid Media and Finance to track creative production budgets. Provide creative specifications and cost inputs for SOWs and MSAs, and oversee creative billing and tracking.

Skills

Creative operations

Project management

Stakeholder management

Forecast capacity

Freelance management

Education

Bachelor’s degree in a creative field

Job description

Precision Strategies seeks a Creative Operations Manager to own and advance the workflow that keeps our creative teams moving across clients and campaigns. You’ll build intake, scheduling, resourcing, freelance management, and budget tracking, partnering with creative, paid media, research, and account teams.

The role reports to the Executive Creative Director and can be based in Washington, DC or New York, NY.