Hands-On Director of Operations: Client Success & Events

Poel Group; New York (NY); Sur place; USD 203 000 - 248 000; Plein temps

Résumé du poste

Poel Group in Brooklyn, NY is seeking a Director of Operations to serve as the owner’s right hand and help run the business day to day. This hands-on leadership role oversees operations across departments, client relationships, projects, and events from in-office locations.

The position is full-time, on-site, with flexibility for evenings and off-hours to ensure deliverables and client needs are met. The owner’s emphasis is on ownership, urgency, and execution.

Qualifications

• Proven experience leading operations, teams, and complex projects.
• Strong leadership, organizational, communication, and problem-solving skills.
• Hands-on, business-minded leader with ownership mindset.
• Willingness to attend client meetings and events, including evenings.
• Marketing, creative agency, events, or client-service experience is a plus.

Responsabilités

• Oversee daily operations, teams, projects, and execution across departments.
• Serve as key partner to the owner, translating priorities into action and driving initiatives through completion.
• Maintain relationships with major clients and ensure their needs and expectations are met.
• Oversee project timelines, deliverables, budgets, and cross-department coordination.
• Manage event execution and ensure moving parts are handled seamlessly.
• Identify operational gaps and implement systems to improve efficiency.

Connaissances

Leadership

Organizational skills

Communication

Problem-solving

Client relationship management

Execution

Ownership

Description du poste

Poel Group in Brooklyn, NY is seeking a Director of Operations to serve as the owner’s right hand and help run the business day to day. This hands-on leadership role oversees operations across departments, client relationships, projects, and events from in-office locations.

The position is full-time, on-site, with flexibility for evenings and off-hours to ensure deliverables and client needs are met. The owner’s emphasis is on ownership, urgency, and execution.