Foundation Donor Services & Operations Coordinator

Pathways Home Health & Hospice; Sunnyvale (CA); On-site; USD 44,000 - 54,000; Full time

Job summary

Pathways Home Health & Hospice Foundation seeks a Foundation Administrative Coordinator to handle administrative, donor service, and operations tasks. The role acts as the liaison to OSS, manages gift processing handoffs, acknowledgments, and reporting requests, and supports DREAM transition and board/event activities.

You will update donor data, coordinate procedures, and assist with fundraising operations while ensuring confidentiality and accuracy across systems and files.

Qualifications

• Three+ years of progressively responsible administrative support experience.
• Proficiency with Microsoft Office, Google Workspace, and Adobe tools.
• Strong interpersonal and customer service skills; clear written and verbal communication; ability to organize multiple priorities and work independently.
• Ability to learn donor databases and shared services systems, maintain accurate confidential records, and perform routine financial documentation and follow-up.
• Preferred: Administrative experience in nonprofit fundraising or a healthcare organization; interest in philanthropy.
• Preferred: Experience with donor CRM systems (e.g., Raiser's Edge NXT, DREAM) or similar.
• Preferred: Experience supporting boards, fundraising events, grants, or office procedures.

Responsibilities

• Serve as the primary local OSS liaison, track service deadlines and resolve issues.
• Implement standard workflows for gift processing, receipting, and reporting.
• Provide materials and local information for fundraising services.
• Enter and organize donor, gift, and event data in CRM and DREAM post-conversion.
• Prepare donor acknowledgments using approved templates and coordinate receipts.
• Monitor acknowledgment turnaround within 72 hours for gifts; coordinate with OSS and Director.

Skills

Interpersonal skills

Customer service

Communication (written & verbal)

Time management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Google Workspace

Adobe tools

Job description

Pathways Home Health & Hospice Foundation seeks a Foundation Administrative Coordinator to handle administrative, donor service, and operations tasks. The role acts as the liaison to OSS, manages gift processing handoffs, acknowledgments, and reporting requests, and supports DREAM transition and board/event activities.

You will update donor data, coordinate procedures, and assist with fundraising operations while ensuring confidentiality and accuracy across systems and files.