Forward-Deployed Knowledge Management Product Lead

M&T Bank; Bridgeport (CT); Hybrid; USD 148,000 - 247,000; Full time

Job summary

M&T Bank in Buffalo, NY hosts a Forward Deployed Product Owner for the Employee Knowledge Management (EKM) initiative within the Wilmington Trust IS footprint. This role blends product ownership with content governance and low-code development to deliver a governed intranet content experience that stands up to audit.

The person will own the EKM backlog, define requirements with business lines, and shape platform configuration using SharePoint Online, Power Platform or Appian, while ensuring QA,

Qualifications

• Bachelor’s degree and 10+ years of business, analytical, technical, digital product, transformation, product ownership, content management or related experience; or in lieu of a degree, a combined minimum of 14 years of higher education and/or relevant work experience, including at least 10 years in those disciplines.
• Experience designing, administering and improving enterprise content, knowledge management or digital experience platforms, including SharePoint Online or comparable technologies.
• Experience building, configuring or supporting workflow and automation solutions using Power Platform, Appian or comparable low-code technologies, including the ability to learn new platforms quickly and independently.
• Experience developing business requirements, user stories, acceptance criteria, process documentation, testing scenarios and release documentation while translating business needs into executable solutions.
• Experience with content development, content assessment, information architecture, metadata, taxonomy, search optimization, governance and lifecycle management concepts.
• Working knowledge of AI-assisted tools and the ability to apply them responsibly to improve analysis, content drafting, tagging, documentation, testing or operational efficiency.
• Experience operating in regulated environments, including financial services, fintech or comparable industries.
• Strong analytical, problem-solving, facilitation, stakeholder management and communication skills, including the ability to bridge business and technical teams, manage competing priorities and work independently in a fast-paced environment.
• Experience with Microsoft 365 technologies, including Microsoft Search, Copilot, managed metadata, term store capabilities and enterprise reporting solutions.

Responsibilities

• Own the EKM product backlog, including authoring and refining user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios and release-ready requirements.
• Design, configure, administer and continuously improve the EKM platform ecosystem, including SharePoint Online, governed publishing workflows, automation, notifications, metadata, taxonomy, content types, search, permissions, lifecycle controls, reporting and data quality monitoring.
• Maintain the governed catalog, content governance framework and lifecycle processes, including audience and jurisdiction tagging, visibility rules, scheduled reviews, attestation tracking, content quality controls and remediation activities.
• Partner with business service lines, Knowledge Asset Owners, SMEs, Business Architecture and technology teams to define requirements, map current and future state processes, resolve conflicts, manage dependencies and drive alignment.
• Support content development efforts, including assessing, restructuring, editing and improving procedural, instructional and reference content.
• Leverage AI-assisted and agentic AI capabilities responsibly to accelerate content assessment, tagging, drafting, testing, documentation and delivery activities, with appropriate human validation.
• Establish and maintain reporting, dashboards and performance measures related to content coverage, quality, lifecycle health, attestation, consumption and overall platform effectiveness.
• Own solution quality, testing, production readiness and ongoing operational support, including QA, UAT, regression testing, defect management, release validation and long-term technical stewardship of the EKM solution.
• Assume full operational and technical ownership of the EKM capability following implementation, including troubleshooting, enhancement planning, platform administration and continuous improvement.
• Participate in agile ceremonies and support delivery planning, prioritization, stakeholder communications and execution activities.
• Understand and adhere to Company risk, regulatory and control requirements, support audit and remediation activities, and promote an environment that reflects the M&T Bank brand and values.
• Complete other related duties as assigned.

Skills

Content management

Knowledge management

Stakeholder management

Communication

Agile methodologies

Problem-solving

Education

Bachelor’s degree

Experience in regulated environments

Tools

SharePoint Online

Power Platform

Appian

Microsoft 365

AI-assisted tools

Job description

M&T Bank in Buffalo, NY hosts a Forward Deployed Product Owner for the Employee Knowledge Management (EKM) initiative within the Wilmington Trust IS footprint. This role blends product ownership with content governance and low-code development to deliver a governed intranet content experience that stands up to audit.

The person will own the EKM backlog, define requirements with business lines, and shape platform configuration using SharePoint Online, Power Platform or Appian, while ensuring QA,