Forward Deployed Engineer

present of AI; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

AviaryAI is seeking an entry-level Customer & Solutions specialist in Chicago to turn client briefs into a functioning voice agent, handling prompts, call flows, handoffs, and safety limits for calls and texts.

You will work with engineers and executives, be data‑driven, and build small automation scripts while learning to tune the system to meet client targets. This role emphasizes client trust, hands-on AI behavior shaping, and real-world testing with credit unions, banks, and insurers.

Qualifications

• Self-driven and comfortable with data and integrations.
• Clear communication with engineers and executives.
• Calm under pressure during client rollouts.
• Willing to write prompts and small scripts.

Responsibilities

• Turn a signed client brief into a working voice agent for calls and texts.
• Set up prompts, call flows, handoffs and safety limits.
• Write small scripts when the platform falls short for a client.
• Tune the agent to hit client targets.

Skills

Prompt writing

Automation scripting

Client relationships

Technical communication

High-pressure rollout handling

Job description

Customer & Solutions · Chicago, IL · Full-time · Entry level

The role takes a signed client and turns it into a working voice agent that makes calls and texts, then keeps tuning it until it hits the client's targets. That means setting up prompts, call flows, handoffs and safety limits, plus writing small scripts when the platform falls short for one client. A strong candidate is self-driven, comfortable with data and integrations, clear with both engineers and executives, and calm when a client is under pressure.

How it fits the AI era

Much of the daily work is shaping and testing AI behavior: writing prompts, reading call outcomes, and judging whether the agent handled a real person well. AI can speed up scripting, call review and reporting. What stays human is earning client trust, deciding what is a quick fix versus a product problem, and sensing how a member reacts when a call goes off script.

How it builds AI experience

Someone in this seat would get hands‑on practice launching and improving voice agents on live calls for credit unions, banks and insurers, where accuracy and compliance matter. To build toward it, try writing and testing prompts for a phone style assistant, reviewing sample conversations for failures, and building a small script that pulls call data and summarizes what went wrong.

Worth showing

• Prompt writing and evaluation
• Small automation scripts
• Client relationship examples
• Explaining technical issues simply
• Handling high pressure rollouts

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About AviaryAI

Outbound conversational AI voice agents automating member outreach and loan servicing for credit unions and banks, per the company.