Forward Deployed Engineer

present of AI; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Aurelian is seeking a forward deployed engineer to work on-site in Seattle, turning emergency-call center problems into live, reliable AI voice solutions. You will listen to stakeholders, scope problems quickly, and ship under pressure while keeping human operators in the loop.

You'll gain hands-on experience deploying conversational AI in public-safety settings, tuning voice flows, and evaluating system behavior under real calls. Collaboration and trust are essential.

Qualifications

• Clear stakeholder communication is essential.

Skills

Clear stakeholder communication

Job description

A forward deployed engineer usually works close to customers, turning their real problems into working software on site. Strong candidates combine solid coding with the ability to listen, scope quickly and ship under pressure. Here that means helping emergency call centers put an AI voice agent into live use without disrupting the people answering calls.

How it fits the AI era

This role sits right where AI meets the real world, so much of the work is making a voice agent behave well in messy, high stakes settings. The technical build can be automated and sped up with AI tools, but understanding a dispatch center's needs, earning trust and judging what is safe to deploy stay human.

How it builds AI experience

The job offers hands on experience deploying conversational AI in a demanding public safety context, from tuning voice flows to watching how the system handles real calls. Building that means learning how voice agents are evaluated, how failures are caught early and how humans stay in the loop.

Worth showing

• Clear stakeholder communication

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Aurelian

An AI voice agent that answers the non-emergency calls flooding 911 centers, so human call-takers can stay on the real emergencies.