Forward-Deployed Engineer AI Agents

present of AI; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Zudo in the United States is seeking a role that blends engineering with direct customer work. You will talk with customers about their operations, identify tasks suitable for AI agents, and build, ship, and maintain those agents in production.

A few years of software or technical consulting experience is preferred; you should be comfortable with Python or TypeScript and able to handle cloud setup and customer security reviews with minimal guidance.

Qualifications

• A few years of software or technical consulting experience.
• Comfortable in Python or TypeScript.
• Ability to handle cloud setup and customer security reviews with minimal guidance.

Responsibilities

• Talk with customers about how their operations run and what to automate.
• Build, ship, and maintain AI agents in production.
• Evaluate model performance and tune agents for real tasks.
• Ensure security and governance considerations are addressed with customers.

Skills

Python

TypeScript

Cloud deployment

Customer communication

Job description

This role mixes engineering with direct customer work. The person talks with customers about how their operations run, spots where AI agents can take over tasks, then builds, ships, and looks after those agents in production. A strong candidate has a few years of software or technical consulting experience, is comfortable in Python or TypeScript, and can also handle cloud setup and customer security reviews without much hand-holding.

How it fits the AI era

AI agents are the product here, so the work centers on shaping language models into dependable tools that finish real tasks like claims and coverage questions. Tools like these speed up building and testing, but the human part stays important: understanding messy customer processes, deciding what is safe to automate, judging whether results are good enough, and earning trust from customers' IT and security teams.

How it builds AI experience

Someone in this role would get hands-on practice with agent workflows, voice AI, model evaluation, and tuning models for specific tasks, all tied to the warranty and service contract world. To build similar experience beforehand, a candidate could make a small agent that handles a support or claims-style workflow, add a simple test set to measure how well it works, and write up what went wrong and how it was fixed.

Worth showing

• Python or TypeScript projects
• LLM agent built and deployed
• Model evaluation and testing
• Cloud deployment and security basics
• Clear customer communication

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

Zudo builds AI agents that automate customer support, sales, and authorization workflows for warranty administrators in the home and auto markets, per the company.