Client Deployment & Success Lead (Forward Deployed Engineer)

United States Digital Space LLC; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC in Chicago, IL is seeking a Client Deployment & Success Lead (Forward Deployed Engineer) for an in-person, technically fluent role bridging clients and the platform. You own deployment outcomes, configure the agent, and optimize until targets are hit.

You’ll build fixes when needed and work with Engineering to scale repeatable deployments, strengthening client partnerships and surfacing real-world product insights.

Qualifications

• Must-haves: initiative, outcome focus, plan and deliver results.
• Technically fluent with scripting/automation against production data and AI prompting.
• Strong communicator who clarifies complex topics for technical and executive audiences.
• Ability to build trust with clients and navigate competing priorities.
• Resilience to resolve issues in dynamic, high-stakes environments.
• Fast learner capable of grasping new tools and domains rapidly.
• Able to thrive where priorities shift quickly and impact is visible.

Responsibilities

• Own deployment outcomes: configure the agent (prompts, call flow, transfers, guardrails, SMS fallback) and optimize until target is hit.
• Build fixes when a client need goes beyond configuration; ship scripts or automations as needed.
• Create repeatable deployment systems: improve onboarding, document best practices, and streamline processes for speed and predictability.
• Collaborate with Engineering to resolve technical issues and maintain production performance.
• Strengthen client partnerships by identifying improvement opportunities and expanding use cases.
• Provide real-world feedback to product teams to improve reliability, usability and impact.
• Ensure product improvements reflect field learnings and client needs.

Skills

High-Agency Mindset

Technically Fluent

Strong Communicator

Client Advocacy

Adaptable Under Pressure

Fast Learner

Thrives in Fast-Paced Environments

Job description

Client Deployment & Success Lead (Forward Deployed Engineer)the company | Chicago, Illinois | In person

About the company

the company builds voice agents for credit unions, banks, and insurers — real calls, real members, real compliance requirements. Backed by Y Combinator, growing fast, millions of calls made.

About the Role

A forward deployed engineer takes a signed contract and turns it into a live AI agent making real calls and texts, then improves it until it achieves the client's goals.

You sit between the client and the platform. When the platform doesn't do something a client needs yet, you don't wait on a ticket. You build the fix yourself, scoped tightly to that client. When the ask is bigger than one client, you scope the problem precisely and hand it to engineering instead of hacking around it.

This is a technical role that also manages the relationships, aligns the stakeholders, and earns the trust that makes the work possible.

What You Will Do

Own deployment outcomes. Configure the agent: prompts, call flow, transfers, guardrails, SMS fallback — launch it, and optimize until it hits target and holds.Build what's missing. When a client's problem needs more than config, write and ship the script or small automation that closes the gap. Know the difference between a fix that's yours to build and a problem that needs to go to engineering.Create Repeatable Deployment Systems: Improve onboarding frameworks, document best practices, and refine internal processes so implementations become faster, more predictable, and easier to scale.Cross-Functional Problem Solving: Collaborate with Engineering to resolve technical issues and maintain production performance, translating system behavior into clear business implications and next steps.Strengthen and Expand Client Partnerships: Identify opportunities for improvement and expanded use cases based on performance data and evolving needs.Inform Product Through Real-World Insights: Surface structured feedback from production environments to engineering and product teams to improve reliability, usability, and overall impact.Feed the product. You're closer to production than anyone building the platform. What you bring back changes what gets built.

What We're Looking For

Must-haves:

• High-Agency Mindset: Takes initiative without waiting for direction. You proactively identify key outcomes, make a plan, and follow through to ensure measurable results.
• Technically Fluent: Comfortable shipping small scripts or automations against real production data. Experience with prompting and evaluating AI outputs. And a functional understanding of data flows and how systems integrate.
• Strong Communicator: Communicates effectively to both technical teams and executives by simplifying complexity without losing nuance.
• Client Advocacy: Able to quickly build trust and navigate competing priorities. Proven ability to develop long-term relationships.
• Adaptable Under Pressure: Skilled in resolving complex issues in dynamic, high-stakes environments.
• Fast Learner: Quickly grasps new concepts, tools, and domains, accelerating the path to impact and staying ahead in evolving technical and business contexts.
• Thrives in Fast-Paced Environments: You are energized by environments where priorities shift quickly, stakes are high, and your work makes a visible impact.

You don't need financial services or conversational AI experience — both are learnable fast. What matters more is judgment about how a real person reacts when things don't go as scripted.

Nice to haves:

• 1 - 3 years of experience in implementation, client success, operations, QA, or support.
• Experience in fintech, insurance, or financial services
• Experience in conversational AI, voice workflows, or contact center technology.

Why You’ll Love This Role

You get to shape AI systems that are helping millions of people navigate their financial lives.

You’ll be a part of a small, elite team where your contributions have a measurable impact on the company’s growth trajectory and direction.