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Writer in San Francisco, CA is seeking a Senior customer solutions professional to navigate AI-enabled transformations for enterprise customers. You will judge which use cases to build, translate them into working applications, and guide adoption while aligning with governance and compliance.
The role emphasizes hands-on prompt design, API integrations, and executive-level communication with large clients, with remote options and a full-time, senior-level scope.
Customer & Solutions · San Francisco, CA · Remote · FullTime · Senior level
The work sits at the point where AI meets real business problems, so much of the job is judging which use cases are worth building and turning them into working applications. AI tools speed up drafting prompts, code, and integrations, but the human parts remain: understanding a customer's actual need, earning trust, and guiding adoption. Feedback from these deployments also flows back into the product, so the role shapes what gets built next.
Someone here would gain hands on practice designing prompts, working with enterprise grade language models, and grounding AI agents in company knowledge through the platform's knowledge graph and APIs. That experience comes from shipping real solutions for large customers and learning what holds up under governance and compliance needs. Building a portfolio of prompt design and API integration work would be a practical way to prepare.
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
Writer is an enterprise AI platform for building and supervising AI agents grounded in company data, per the company.