Forward-Deployed AI Delivery Lead

EBSCO Information Services, Inc.; Providence (RI); Remote; USD 197,000 - 282,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Parental Leave

Holidays and PTO

Mentoring Program

Job summary

EBSCO Information Services is building an AI delivery capability within its Data & AI organization. The Delivery Lead will guide a small, skilled team of AI engineers, shape the delivery model, and partner across Product, Security, Customer Service, and Operations to ship AI that improves speed, quality, and cost.

The role combines hands-on leadership with architecture direction, ensuring reusable patterns and guardrails. Office policies allow hybrid/remote work with day-one delivery stakes.

Qualifications

• 10+ years in software, product, or AI delivery
• Hands-on fluency with modern agentic AI
• Cloud-native (AWS preferred)
• Strong cross-functional communication
• Player-coach mindset with leadership experience

Responsibilities

• Lead the Forward-Deployed Engineering pod: outcomes, delivery roadmap, team performance
• Run the operating model: value/feasibility/data-risk assessments, time-box engagements
• Set technical direction for production agentic systems: orchestration, RAG, human-in-the-loop
• Stand up delivery foundations: evaluation harness, guardrails, observability
• Own cost-to-serve: model selection, LLM migration, prompt caching

Job description

EBSCO Information Services is building an AI delivery capability within its Data & AI organization. The Delivery Lead will guide a small, skilled team of AI engineers, shape the delivery model, and partner across Product, Security, Customer Service, and Operations to ship AI that improves speed, quality, and cost.

The role combines hands-on leadership with architecture direction, ensuring reusable patterns and guardrails. Office policies allow hybrid/remote work with day-one delivery stakes.