Forward-Deployed AI Delivery Lead

EBSCO Information Services, Inc.; Saint Paul (MN); Remote; USD 197,000 - 282,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services is building a forward-deployed AI delivery capability within its Data & AI Organization. As Delivery Lead, you will guide a small team of AI Engineers, shape the delivery model, and collaborate with Product, Security, Customer Service, and Operations to ship AI that improves speed, quality, and cost.

You will own the delivery foundations, guardrails, and reusable patterns, leaving behind scalable practices as the central team evolves.

Qualifications

• 10+ years in software, product, or AI delivery.
• 3+ years leading teams that shipped AI-powered production software.
• Hands-on fluency with LLM orchestration, RAG, vector search and prompt engineering.
• Strong cross-functional communication with executives, sponsors and engineers.
• Proven track record delivering enterprise AI use cases into production.

Responsibilities

• Lead the Forward-Deployed Engineering pod: Own the outcomes, the delivery roadmap, and the growth and performance of the team.
• Run the operating model: Score inbound demand on value / feasibility / data-risk, time-box engagements, and enforce a clean hand-off.
• Set technical direction for production agentic systems: Orchestration and long-running workflows, RAG / enterprise search, human-in-the-loop.
• Stand up the delivery foundations: An evaluation harness, responsible-AI guardrails, LLM observability, and a reusable pattern catalog.
• Own cost-to-serve: Model selection, small-language-model migration, prompt caching, and token economics.
• Partner with named business sponsors to convert their use cases into shipped, adopted systems.
• Work alongside strategic delivery vendors as accelerants while protecting EBSCO IP ownership.
• Instrument and report impact on a Speed / Quality / Cost / Learning scorecard and communicate back to SLT.
• Scale the capability: Mature the pod and seed the embedded champion network.

Job description

EBSCO Information Services is building a forward-deployed AI delivery capability within its Data & AI Organization. As Delivery Lead, you will guide a small team of AI Engineers, shape the delivery model, and collaborate with Product, Security, Customer Service, and Operations to ship AI that improves speed, quality, and cost.

You will own the delivery foundations, guardrails, and reusable patterns, leaving behind scalable practices as the central team evolves.