Hybrid AI Delivery Lead — Production Systems

Ebsco-Information-Services; Ipswich (MA); Hybrid; USD 197,000 - 282,000; Full time

Job summary

EBSCO Information Services is seeking a Delivery Lead to stand up a forward-deployed AI delivery capability within its Data & AI organization. You will lead a small, elite team to turn real business problems into production AI systems and hand them back to product and operations teams.

You will drive technical direction for agentic AI, manage a disciplined intake→build→handoff model, and codify reusable patterns, guardrails, and observability to move faster with quality at scale.

Qualifications

• 10+ years in software, product, or AI delivery with 3+ years leading teams shipping production AI software.
• Proven ownership of AI/ML or generative-AI systems from design to production rollout and adoption.
• Hands-on fluency with LLM orchestration, RAG, human-in-the-loop, and evaluation.
• Ability to partner with sponsors to translate use cases into shipped systems.
• Strong grounding in responsible AI, guardrails, and production-ready definitions of done.
• Experience in AWS cloud environments and communicating with executives.

Responsibilities

• Lead the Forward-Deployed Engineering pod, owning outcomes, delivery roadmap, and team performance.
• Set the operating model, value/feasibility review, time-boxed engagements, and clean hand-offs.
• Define technical direction for production agentic systems, including orchestration and long-running workflows.
• Stand up delivery foundations: evaluation harnesses, guardrails, observability, and reusable patterns.
• Own cost-to-serve: model selection, small-language-model migration, prompt caching, token economics.
• Partner with sponsors to convert use cases into shipped, adopted AI systems.
• Collaborate with vendors to accelerate delivery while protecting IP ownership.
• Report impact on speed/quality/cost/learning to senior leadership.
• Scale capability by growing a spoke network to avoid bottlenecks.

Skills

Team leadership

AI delivery

Cross-functional collaboration

Cloud-native architecture

Executive communication

Production AI systems

Tools

AWS

LLM orchestration

Vector search

Prompt engineering

Job description

EBSCO Information Services is seeking a Delivery Lead to stand up a forward-deployed AI delivery capability within its Data & AI organization. You will lead a small, elite team to turn real business problems into production AI systems and hand them back to product and operations teams.

You will drive technical direction for agentic AI, manage a disciplined intake→build→handoff model, and codify reusable patterns, guardrails, and observability to move faster with quality at scale.