Forward‑Deployed AI Delivery Lead

EBSCO Information Services, Inc.; Phoenix (AZ); Remote; USD 197,000 - 282,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services, Inc. is building a forward-deployed AI delivery capability within its Data & AI organization and seeks a Delivery Lead to guide the pod.

You will set technical direction for agentic AI, run a disciplined intake → build → hand-off model, and ship AI that improves speed, quality, and cost while leaving reusable patterns behind. You will manage a team of AI Engineers, collaborate with Product, Security, Customer Service and Operations, and report to the VP of AI.

Qualifications

• 10+ years in software, product, or AI delivery, including 3+ years leading teams that shipped AI-powered production software.
• Demonstrated ownership of production AI/ML or generative‑AI systems end-to-end from solution design through production rollout.
• Hands-on fluency with modern agentic AI such as LLM orchestration, RAG / vector search, human-in-the-loop design, prompt engineering, and agent evaluation.
• Proven track record partnering with delivery and implementation teams to take enterprise use cases into production.
• Strong grounding in responsible AI, evaluation frameworks, and guardrails.
• Cloud-native (AWS preferred); comfortable setting architecture direction and earning the trust of engineers.
• Player-coach mindset: Lead, manage, and represent the team to executives; Hands-on enough to be credible with a small, elite team.
• Excellent cross-functional communication between executives, sponsors, and engineers.

Responsibilities

• Lead the Forward-Deployed Engineering pod: Own the outcomes, the delivery roadmap, and the growth and performance of the team.
• Run the operating model: Score inbound demand on value / feasibility / data-risk, time-box engagements, and ensure clean hand-off to the receiving team.
• Set technical direction for production agentic systems: Orchestration and long-running workflows, RAG / enterprise search, human-in-the-loop, guardrails.
• Stand up the delivery foundations: An evaluation harness, responsible-AI guardrails, LLM observability, and a reusable pattern catalog.
• Own cost-to-serve: Model selection, small-language-model migration, prompt caching, and token economics.
• Partner with named business sponsors to convert use cases into shipped systems.
• Work with strategic delivery vendors as accelerants while protecting IP ownership.
• Instrument and report impact on Speed / Quality / Cost / Learning scorecard to SLT.
• Scale the capability by maturing the pod and embedding a champion network.

Skills

AI delivery leadership

Team leadership

Production AI/ML systems

LLM orchestration

RAG / vector search

Prompt engineering

Cross-functional communication

Executive stakeholder management

Tools

AWS

Job description

EBSCO Information Services, Inc. is building a forward-deployed AI delivery capability within its Data & AI organization and seeks a Delivery Lead to guide the pod.

You will set technical direction for agentic AI, run a disciplined intake → build → hand-off model, and ship AI that improves speed, quality, and cost while leaving reusable patterns behind. You will manage a team of AI Engineers, collaborate with Product, Security, Customer Service and Operations, and report to the VP of AI.