AI Delivery Lead — Forward‑Deployed, Remote

EBSCO Information Services, Inc.; Montpelier (VT); Remote; USD 197,000 - 282,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plan

Paid Parental Leave

Holiday and PTO

Mentoring program

Job summary

EBSCO Information Services is standing up a forward-deployed AI delivery capability within its Data & AI organization and is hiring a Delivery Lead. You will lead a pod of AI engineers, set technical direction, and partner across Product, Security, Customer Service, and Operations to ship AI that improves speed, quality, and cost with guardrails and reusable patterns.

In this player-coach role, you will own the delivery model, manage stakeholder expectations, and build scalable capabilities that

Qualifications

• 10+ years in software, product, or AI delivery.
• Proven ownership of production AI/ML or generative-AI systems end-to-end.
• Hands-on with LLM orchestration, RAG, vector search, evaluation.

Responsibilities

• Lead the Forward-Deployed Engineering pod: own outcomes, roadmap, and team performance.
• Run the operating model: value/feasibility/data-risk scoring; enforce clean hand-off.
• Set technical direction for production agentic systems and governance.
• Stand up delivery foundations: evaluation harness, guardrails, observability, reusable pattern catalog.
• Own cost-to-serve: model selection, LLM migrations, prompt caching, token economics.
• Partner with sponsors to convert use cases into shipped systems.
• Collaborate with strategic delivery vendors while protecting IP ownership.
• Measure impact with Speed/Quality/Cost/Learning scorecard to executives.
• Scale the capability by maturing the pod and embedding champions.

Skills

AI delivery leadership

Production AI/ML

LLM orchestration

Cross-functional collaboration

Cloud-native (AWS)

Executive communication

Hands-on leadership

Tools

AWS

Job description

EBSCO Information Services is standing up a forward-deployed AI delivery capability within its Data & AI organization and is hiring a Delivery Lead. You will lead a pod of AI engineers, set technical direction, and partner across Product, Security, Customer Service, and Operations to ship AI that improves speed, quality, and cost with guardrails and reusable patterns.

In this player-coach role, you will own the delivery model, manage stakeholder expectations, and build scalable capabilities that