Ford Service Advisor: Customer-Focused & Detail-Driven

Rodman Ford Sales Inc; Foxborough (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan

Family owned and operated

Discounts on products and services

Job summary

Rodman Ford Sales Inc in Foxboro, MA is seeking a knowledgeable Service Advisor to bridge customers and our Ford-certified technicians. You will greet customers, assess service needs, provide estimates, and coordinate repairs.

Ideal candidates have Ford vehicle experience, strong communication, and proficiency with CDK and Microsoft Office. You will maintain detailed records and strive for customer satisfaction in a fast-paced, family-owned dealership.

Qualifications

• Proven experience as a Service Advisor, preferably with Ford vehicles.
• Strong knowledge of Ford service procedures and parts.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with CDK and Microsoft Office Suite.
• Valid driver’s license.

Responsibilities

• Greet customers promptly and professionally, providing exceptional service and support.
• Assess customer vehicle service needs and provide accurate estimates and recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs.
• Explain service procedures, costs, and timelines clearly to customers.
• Maintain detailed records of customer interactions, services performed, and parts used.
• Follow up with customers to ensure satisfaction and address any concerns.
• Stay up-to-date with Ford vehicle models, service bulletins, and warranty policies.
• Stay up-to-date with Ford testing and qualifications
• Other tasks assigned by management

Skills

Service advisor experience

Ford vehicles knowledge

Communication skills

Multitasking

Detail-oriented

Organizational skills

Tools

CDK

Microsoft Office Suite

Job description

Rodman Ford Sales Inc in Foxboro, MA is seeking a knowledgeable Service Advisor to bridge customers and our Ford-certified technicians. You will greet customers, assess service needs, provide estimates, and coordinate repairs.

Ideal candidates have Ford vehicle experience, strong communication, and proficiency with CDK and Microsoft Office. You will maintain detailed records and strive for customer satisfaction in a fast-paced, family-owned dealership.