Automotive Service Advisor — Customer-Focused Repairs

Generation Auto Group; Woodbridge Township (NJ); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Aflac Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Descripción de la vacante

Freedom Ford in Woodbridge, NJ, part of Generation Auto Group, seeks a customer-focused Service Advisor to join our dealership service department. You will greet customers, document vehicle issues, perform preliminary inspections, and coordinate repairs with technicians and parts staff.

We value strong communication, organizational skills, and knowledge of automotive maintenance. Saturday availability is required; Ford experience and CDK familiarity are a plus.

Formación

• Automotive Service Advisor or Service Writer experience preferred.
• Ford experience is a plus.
• CDK experience is a plus.
• Must be available to work Saturdays.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of automotive maintenance, repair orders, and service recommendations.
• Organized, detail-oriented, and able to multitask in a fast-paced service department.
• Professional, punctual, reliable, and customer-focused.
• Comfortable using dealership management systems (DMS) and automotive service technology.

Responsabilidades

• Greet customers warmly and obtain vehicle information (VIN, make, model, year, mileage).
• Write up vehicle problems clearly on repair orders and conduct preliminary inspections.
• Test drive when necessary and reference service history for thorough assessment.
• Provide clear service recommendations with urgency and importance.
• Prepare accurate cost estimates for labor and parts; explain pricing to customers.
• Coordinate with service dispatcher, technicians, and parts to ensure smooth workflow.
• Update customers on progress and any changes to estimates or completion times.
• Obtain authorization for repairs and secure customer signatures on repair orders.

Conocimientos

Customer service

Communication

Interpersonal skills

Organization

Attention to detail

Multitasking

Herramientas

CDK

DMS (Dealership Management System)

Descripción del empleo

Freedom Ford in Woodbridge, NJ, part of Generation Auto Group, seeks a customer-focused Service Advisor to join our dealership service department. You will greet customers, document vehicle issues, perform preliminary inspections, and coordinate repairs with technicians and parts staff.

We value strong communication, organizational skills, and knowledge of automotive maintenance. Saturday availability is required; Ford experience and CDK familiarity are a plus.