Service Advisor

Rodman Ford; Foxborough (MA); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401K Plan

Family owned and operated

Discounts on products and services

Descripción de la vacante

Rodman Ford Sales Inc in Foxboro, MA is seeking a knowledgeable Service Advisor to bridge customers and our Ford-certified technicians. You will greet customers, assess service needs, provide estimates, and coordinate repairs.

Ideal candidates have Ford vehicle experience, strong communication, and proficiency with CDK and Microsoft Office. You will maintain detailed records and strive for customer satisfaction in a fast-paced, family-owned dealership.

Formación

• Proven experience as a Service Advisor, preferably with Ford vehicles.
• Strong knowledge of Ford service procedures and parts.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with CDK and Microsoft Office Suite.
• Valid driver’s license.

Responsabilidades

• Greet customers promptly and professionally, providing exceptional service and support.
• Assess customer vehicle service needs and provide accurate estimates and recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs.
• Explain service procedures, costs, and timelines clearly to customers.
• Maintain detailed records of customer interactions, services performed, and parts used.
• Follow up with customers to ensure satisfaction and address any concerns.
• Stay up-to-date with Ford vehicle models, service bulletins, and warranty policies.
• Stay up-to-date with Ford testing and qualifications
• Other tasks assigned by management

Conocimientos

Service advisor experience

Ford vehicles knowledge

Communication skills

Multitasking

Detail-oriented

Organizational skills

Herramientas

CDK

Microsoft Office Suite

Descripción del empleo

Location: Foxboro, MA 02035

Job Overview

We are seeking a knowledgeable and customer-focused Service Advisor to join our team in Foxboro, MA. The ideal candidate will have experience working with Ford vehicles and possess excellent communication skills to effectively liaise between customers and our service technicians.

Key Responsibilities

• Greet customers promptly and professionally, providing exceptional service and support.
• Assess customer vehicle service needs and provide accurate estimates and recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs.
• Explain service procedures, costs, and timelines clearly to customers.
• Maintain detailed records of customer interactions, services performed, and parts used.
• Follow up with customers to ensure satisfaction and address any concerns.
• Stay up-to-date with Ford vehicle models, service bulletins, and warranty policies.
• Stay up-to-date with Ford testing and qualifications
• Other tasks assigned by management

Qualifications

• Proven experience as a Service Advisor, preferably with Ford vehicles.
• Strong knowledge of Ford service procedures and parts.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with CDK and Microsoft Office Suite.
• Valid driver’s license.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan
• Family owned and operated
• Discounts on products and services