Customer-Centered Ford Service Advisor

Rodman Ford Sales, Inc.; Foxborough (MA); On-site; USD 43,000 - 65,000; Full time

Job summary

Rodman Ford Sales, Inc. in Foxboro, MA is seeking a knowledgeable Service Advisor to bridge customers and technicians during Ford service visits. You will greet customers, assess service needs, provide estimates, schedule appointments, and clearly explain procedures and costs.

The role requires excellent communication and organizational skills, with experience using CDK and MS Office. You’ll maintain accurate records and follow up to ensure customer satisfaction in a fast-paced dealership

Qualifications

• Proven experience as a Service Advisor, preferably with Ford vehicles.
• Strong knowledge of Ford service procedures and parts.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with CDK and Microsoft Office Suite.

Responsibilities

• Greet customers promptly and professionally, providing exceptional service and support.
• Assess customer vehicle service needs and provide accurate estimates and recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs.
• Explain service procedures, costs, and timelines clearly to customers.
• Maintain detailed records of customer interactions, services performed, and parts used.
• Follow up with customers to ensure satisfaction and address any concerns.
• Stay up-to-date with Ford vehicle models, service bulletins, and warranty policies.
• Stay up-to-date with Ford testing and qualifications
• Other tasks assigned by management

Skills

Customer communication

Multitasking

Organization

Ford knowledge

Interpersonal skills

Tools

CDK

MS Office

Job description

Rodman Ford Sales, Inc. in Foxboro, MA is seeking a knowledgeable Service Advisor to bridge customers and technicians during Ford service visits. You will greet customers, assess service needs, provide estimates, schedule appointments, and clearly explain procedures and costs.

The role requires excellent communication and organizational skills, with experience using CDK and MS Office. You’ll maintain accurate records and follow up to ensure customer satisfaction in a fast-paced dealership