Footwear Retail Sales Associate — Customer-Centric Pro

New Balance, Inc.; Palo Alto (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

New Balance, Inc. is seeking Retail Sale Associates to support store operations in Palo Alto, CA. You will provide excellent customer service, share product knowledge, and assist customers through every step of the purchase.

The role requires strong communication, a team mindset, and the ability to work a flexible schedule including weekends. Previous retail experience is helpful, and basic math and cash handling skills are essential.

Qualifications

• Must be 18 years of age or older.
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift up to 50 lbs with assistance; stand for extended periods; climb stairs occasionally.

Responsibilities

• Greet customers and engage with them using the GUEST service model.
• Educate customers on product features and benefits.
• Transact sales through upselling and effective closing.
• Measure and fit customers with appropriate NB product.
• Inform customers about promotions and store policies.
• Keep the floor neat, organized and well stocked; ensure items are labeled and priced properly.
• Protect stock by monitoring merchandise and reporting shrinkage or security issues.
• Follow safety regulations and report accidents or near misses.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Basic math

Flexibility

Physical stamina

Tools

Cash register/POS system

Job description

New Balance, Inc. is seeking Retail Sale Associates to support store operations in Palo Alto, CA. You will provide excellent customer service, share product knowledge, and assist customers through every step of the purchase.

The role requires strong communication, a team mindset, and the ability to work a flexible schedule including weekends. Previous retail experience is helpful, and basic math and cash handling skills are essential.