Footwear Sales Pro — Customer Focused

New Balance; Estero (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Vacation

Job summary

New Balance in Estero, FL is hiring Retail Sale Associates to ensure our stores run smoothly and provide exemplary customer service. You will educate customers on product features, apply proper selling techniques, and assist throughout every step of the transaction, representing the New Balance brand with pride.

Ideal candidates bring strong customer service or team experience, comfort with cash registers, and basic math skills. The role may involve weekends/holidays and lifting up to 50 lbs.

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best – neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

Customer service

Verbal communication

Teamwork

Cash register knowledge

Basic math

Job description

New Balance in Estero, FL is hiring Retail Sale Associates to ensure our stores run smoothly and provide exemplary customer service. You will educate customers on product features, apply proper selling techniques, and assist throughout every step of the transaction, representing the New Balance brand with pride.

Ideal candidates bring strong customer service or team experience, comfort with cash registers, and basic math skills. The role may involve weekends/holidays and lifting up to 50 lbs.