Footwear Department Lead - Customer Experience

Bass Pro, LLC; Mitchell (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

Bass Pro Shops is seeking a Team Leader to supervise and direct department associates in daily activities, including merchandising, inventory control, pricing, and customer service. You will ensure a positive shopping experience and help staff the department with a service-oriented team, coordinating training and scheduling.

You will maintain product knowledge, execute special events, and support management in personnel decisions while striving for high standards in customer satisfaction and

Qualifications

• Requires High School Diploma or equivalent.
• 2–4 years in Retail Sales preferred.
• Supervisory experience is a plus.

Responsibilities

• Direct daily activities of associates within the department.
• Maintain plan‑o‑grams and execute merchandising directives.
• Provide excellent customer service and resolve issues.
• Staff the department and participate in interviewing and training.
• Schedule weekly work shifts and coach associates to improve performance.

Skills

Customer service

Interpersonal skills

Communication

Presentations

Teamwork

PC proficiency

Education

High School Diploma

Tools

POS systems

Inventory management

Spreadsheets

Job description

Bass Pro Shops is seeking a Team Leader to supervise and direct department associates in daily activities, including merchandising, inventory control, pricing, and customer service. You will ensure a positive shopping experience and help staff the department with a service-oriented team, coordinating training and scheduling.

You will maintain product knowledge, execute special events, and support management in personnel decisions while striving for high standards in customer satisfaction and