Foodservice Customer Support Specialist

Performance Food Group (New); Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group (New) in Houston is seeking a Customer Service Associate to assist all customers with order entries and inquiries, ensuring satisfaction and timely responses.

You will input orders, credits, and invoicing details, help with problems, coordinate with vendors, and support a team focused on reliable service for independent restaurants and other customers. Training and meetings are part of the role.

Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience.
• Required Experience: 6 Months Customer service, call center and / or related area.
• Preferred Qualifications: High School Diploma/GED or Equivalent Experience; 6 months customer service, call center and / or related area within foodservice industry.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Education

High School Diploma/GED or Equivalent Experience

Job description

Performance Food Group (New) in Houston is seeking a Customer Service Associate to assist all customers with order entries and inquiries, ensuring satisfaction and timely responses.

You will input orders, credits, and invoicing details, help with problems, coordinate with vendors, and support a team focused on reliable service for independent restaurants and other customers. Training and meetings are part of the role.