Foodservice Customer Experience Leader

Performance Food Group (New); Shreveport (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group (New) is seeking a customer service supervisor to guide a team handling order entries and inquiries while keeping customers satisfied with the distributor.

You will train new staff, resolve complex customer issues, and collaborate with vendors and internal teams to ensure accurate invoicing and timely support. This role emphasizes leadership, process accuracy, and service excellence.

Qualifications

• High School Diploma/GED or Equivalent Experience. 2 - 4 years of experience in customer service or related area.
• Associates/2-year technical degree in Business or related area. 4- 6 years of experience in Customer service or sales within foodservice industry. Supervisory experience.

Responsibilities

• Supervises customer service associates including staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by management.
• Performs other related duties as assigned.

Skills

Customer service leadership

Staff supervision

Coaching and development

Order entry systems

Education

High School Diploma or GED

Associates degree in Business

Job description

Performance Food Group (New) is seeking a customer service supervisor to guide a team handling order entries and inquiries while keeping customers satisfied with the distributor.

You will train new staff, resolve complex customer issues, and collaborate with vendors and internal teams to ensure accurate invoicing and timely support. This role emphasizes leadership, process accuracy, and service excellence.