Foodservice Customer Support Pro

Core-Mark; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group, through Performance Foodservice, seeks a Customer Service Associate to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will solve problems and maintain timely, professional communication with customers and vendors.

Responsibilities include inputting orders and credits, processing invoicing data, and coordinating sample requests, while attending training and team meetings to support excellent service.

Qualifications

• High School Diploma/GED or Equivalent
• 6+ months customer service, call center and / or related area.
• 1+ years customer service, call center and / or related area within foodservice industry.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Performance Food Group, through Performance Foodservice, seeks a Customer Service Associate to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will solve problems and maintain timely, professional communication with customers and vendors.

Responsibilities include inputting orders and credits, processing invoicing data, and coordinating sample requests, while attending training and team meetings to support excellent service.