Customer Service Supervisor: Lead & Train Team

Performance Food Group; Portland (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group (New) is seeking a Customer Service Supervisor to lead the customer service team, oversee order entry and inquiries, and ensure customers are satisfied with the distributor. You will train new representatives, coordinate processes, and uphold service levels across accounts in a fast-paced foodservice environment in Portland, OR.

The role emphasizes coaching, staffing, and performance management, with back-up coverage for complex orders, accurate invoicing, and timely

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 2 - 4 years of experience in customer service or related area.
• Associates/2-year technical degree in Business or related area.
• Supervisory experience.

Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
• Develop spreadsheet reports as requested by management
• Performs other related duties as assigned

Skills

Staffing

Training

Coaching

Performance management

Problem resolution

Customer service

Education

High School Diploma/GED

Associates degree

Job description

Performance Food Group (New) is seeking a Customer Service Supervisor to lead the customer service team, oversee order entry and inquiries, and ensure customers are satisfied with the distributor. You will train new representatives, coordinate processes, and uphold service levels across accounts in a fast-paced foodservice environment in Portland, OR.

The role emphasizes coaching, staffing, and performance management, with back-up coverage for complex orders, accurate invoicing, and timely