Customer Service Supervisor | Lead, Train & Elevate CX

Performance Food Group (New); Westlake (TX); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group is seeking a customer service supervisor to guide and develop a team that handles order entries, inquiries, and issue resolution. You will coach staff, review processes, and maintain high levels of customer satisfaction while coordinating with vendors and internal teams.

The role emphasizes training new representatives, monitoring performance, and delivering accurate order processing and invoicing support to ensure reliable service delivery.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 2 - 4 years of experience in customer service or related area.

Responsibilities

• Supervises associates to include staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by management.
• Performs other related duties as assigned.

Skills

Customer service

Coaching

Training

Communication

Problem solving

Education

High School Diploma/GED

Associates degree

Job description

Performance Food Group is seeking a customer service supervisor to guide and develop a team that handles order entries, inquiries, and issue resolution. You will coach staff, review processes, and maintain high levels of customer satisfaction while coordinating with vendors and internal teams.

The role emphasizes training new representatives, monitoring performance, and delivering accurate order processing and invoicing support to ensure reliable service delivery.