Food Service Operations Lead – Guest Experience

SSA Group; Honolulu (HI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental, Vision insurance

401(k) with 15% company match

Employee discounts

Meal plan/discounts where applicable

Job summary

SSA Group is seeking an Assistant Food Service Operations Manager in Honolulu, HI. The role supports front-of-house operations, staff training, and overall food service performance within the 452 Hospitality framework.

You will work closely with the Food Service Operations Manager and General Manager to ensure guest satisfaction, safety, and compliant operations, including budgeting and scheduling in a fast-paced environment.

Qualifications

• Two years of operations management experience in a food service environment.
• ServSafe or Food Handling Certification.
• Must be 18 years or older and able to work varied hours including nights, weekends, and holidays.

Responsibilities

• Deliver warm, welcoming experiences for guests and clients.
• Support implementation of operational systems, processes, and policies.
• Participate in season planning for concepts, equipment, and excellence.
• Assist with department financial forecasts and information flow.
• Oversee staff training, onboarding, and safety training.
• Ensure quality and facility cleanliness; manage vendor payments and invoicing.
• Manage payroll and controllable profit within guidelines; monitor staffing levels.
• Schedule staff to meet budget and forecast; ensure legal compliance.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Organizational skills

Financial literacy

Merchandising

Education

ServSafe Certification

Job description

SSA Group is seeking an Assistant Food Service Operations Manager in Honolulu, HI. The role supports front-of-house operations, staff training, and overall food service performance within the 452 Hospitality framework.

You will work closely with the Food Service Operations Manager and General Manager to ensure guest satisfaction, safety, and compliant operations, including budgeting and scheduling in a fast-paced environment.