Food Service Host, Flex Full Time

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 17,000 - 21,000; Full time

Job summary

UPMC Mercy is seeking a Flex Full Time Food Service Host to support patient and guest dining in a hospital setting. The role emphasizes delivering nutritious meals, maintaining food safety, and providing courteous, proactive service.

Shifts vary between 7:30am and 6pm with rotating weekends and holidays. The ideal candidate will follow infection prevention procedures and collaborate with the health care team to ensure a positive dining experience for patients and guests.

Qualifications

• Customer service orientation is essential.
• Experience in food service is beneficial.

Responsibilities

• Hygiene and infection control procedures are followed consistently.
• Operate food service equipment according to department procedures.
• Communicate customer complaints and concerns with health care team members.
• Perform sanitation for the assigned work area following guidelines.
• Serve patient meals with proper patient identification and scripts.
• Distribute and collect menus from patients per procedures.
• Display strong customer service during meal requests and ensure satisfaction.
• Serve meals within established timeframes with attention to appearance and temperature.

Skills

Customer service

Food service

Job description

UPMC Mercy is hiring a Flex Full Time Food Service Host!

This position will work varied shifts between 7:30am-6pm with rotating weekends and holidays.

Purpose

Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.

Responsibilities

• Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.
• Adheres to department procedures regarding the operation of all food service equipment.
• Communicates customer complaints and concerns effectively with other health care team members.
• Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.
• Serves patient meal tray using the designated department script, to include proper patient identification.
• Distributes and collects menus from patients; obtains selected menus from patients according to departmental procedures.
• Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.
• Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.