Patient Diet Services Liaison

UPMC; Colonial Park (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Community Osteopathic Hospital is hiring a full-time Food Service Liaison to support patient meal service and diet order processing. Availability from 10:00 to 18:30 is required, including every other weekend and holiday.

You will interact with patients and nursing staff to resolve diet-related issues. Responsibilities include processing and maintaining patient diet orders using diet office software, communicating patient concerns, preparing tray tickets, assisting with menu planning, and

Qualifications

• Customer service and telephone skills.
• Accurate processing of diet orders.
• Ability to troubleshoot software and printer issues.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Customer service

Telephone skills

Tools

Diet office software

Job description

UPMC Community Osteopathic Hospital is hiring a full-time Food Service Liaison to support patient meal service and diet order processing. Availability from 10:00 to 18:30 is required, including every other weekend and holiday.

You will interact with patients and nursing staff to resolve diet-related issues. Responsibilities include processing and maintaining patient diet orders using diet office software, communicating patient concerns, preparing tray tickets, assisting with menu planning, and