Food Service Lead & Guest Experience Champion

UDF; Maineville (OH); On-site; USD 18,000 - 22,000; Full time

Job summary

United Dairy Farmers is seeking a Food & Beverage Lead to manage the foodservice area, ensure safety and cleanliness, and deliver the Hi Five guest experience. The role oversees preparation, dating, and stock, while supporting team training and compliance with policies.

Responsibilities include operating the roller grill and oven, executing ordering to avoid out-of-stocks, and maintaining temperature logs. Strong customer service, reliability, and adherence to standards are essential.

Qualifications

• Ability to communicate effectively with customers.
• Food safety certification and compliance with state laws.
• Ability to operate POS and basic food prep equipment.
• Willingness to train teammates and maintain quality standards.

Responsibilities

• Execute safe, clean, and stocked foodservice area according to SOPs.
• Operate foodservice equipment and monitor expiration times.
• Provide Hi Five Guest Experience and greet guests warmly.
• Handle payments, stock, and ensure proper product dating.
• Maintain cleanliness and organization across all foodservice areas.
• Assist management in training associates on programs and SOPs.
• Ensure compliance with tobacco/alcohol sale regulations where applicable.

Skills

Customer service

Attention to detail

Communication

Training others

Multitasking

Education

Food Safety Certification

Tools

POS System

Roller Grill

Oven

Job description

United Dairy Farmers is seeking a Food & Beverage Lead to manage the foodservice area, ensure safety and cleanliness, and deliver the Hi Five guest experience. The role oversees preparation, dating, and stock, while supporting team training and compliance with policies.

Responsibilities include operating the roller grill and oven, executing ordering to avoid out-of-stocks, and maintaining temperature logs. Strong customer service, reliability, and adherence to standards are essential.