Guest Experience Lead & Ambassador Supervisor (FT)

SeaWorld Parks & Entertainment, Inc.; Orlando (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible St.

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors to lead guest experiences and uphold high service standards. You will schedule ambassadors, track reports in Kronos, address guest concerns, and supervise the team while ensuring food quality and facility sanitation.

The role requires teamwork and strong communication in a dynamic park environment. The position also involves training, planning tasks, and collaborating with maintenance to keep operations running smoothly.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• Strong written and verbal communication skills.
• Strong basic math skills using whole numbers, fractions and decimals.
• Ability to compute rate, ratio, percent and create/interpret graphs.
• Working knowledge of the Microsoft Office Suite.
• Able to obtain ServSafe Manager Certification upon selection.
• Able to pass Alcohol training test upon selection.
• Able to pass Food Handlers test and maintain Food Handlers card.

Responsibilities

• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors.
• Plan, assign and direct work.
• Order and maintain products and supplies.
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments.
• Record the day’s events in the communication log.
• Maintain repair log and control labor cost.
• Interview, hire, train ambassadors; supervise and evaluate performance.

Skills

Strong written and verbal沟通 skills

Strong basic math skills

Compute rate, ratio, percent and graph

Microsoft Office Suite

Guest services mindset

Education

Associate’s degree or equivalent from two-year college/technical school

Tools

Microsoft Office Suite

Job description

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors to lead guest experiences and uphold high service standards. You will schedule ambassadors, track reports in Kronos, address guest concerns, and supervise the team while ensuring food quality and facility sanitation.

The role requires teamwork and strong communication in a dynamic park environment. The position also involves training, planning tasks, and collaborating with maintenance to keep operations running smoothly.