Food & Beverage Shift Supervisor — Lead Guest Experience & Growth

Happy Valley Casino; State College (Centre County); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Retirement Savings Options

PTO Programs That Promote Work-Life

Free Employee Dining

Robust Employee Recognition Program

Job summary

Happy Valley Casino in State College, PA is seeking a Food & Beverage Shift Supervisor to lead daily dining operations, coach a team, and deliver exceptional guest experiences in a fast-paced setting.

You will oversee service flow, partner with front-of-house and kitchen, manage POS transactions, ensure health and safety standards, and balance guest satisfaction with operational excellence on evenings, weekends, and events.

Qualifications

• High School Diploma or equivalent required.
• Previous Food & Beverage, restaurant, hospitality, or supervisory experience preferred.
• Experience with POS systems, cash handling, and inventory management preferred.
• Prior leadership or team management experience strongly preferred.

Responsibilities

• Lead by example in delivering exceptional guest service by greeting, seating, and assisting guests in a friendly and professional manner.
• Supervise daily Food & Beverage operations to ensure smooth, efficient, and profitable service.
• Operate and oversee POS transactions while ensuring accuracy in cash handling and financial reporting.
• Review and complete settlement paperwork accurately and in an organized manner.
• Monitor and verify Food & Beverage revenues, including cash transactions, credit card payments, complimentary transactions, and coupon settlements.
• Assist with food service as needed, ensuring menu items are served according to established quality and portion standards.
• Coordinate communication between front-of-house and kitchen teams to ensure timely and accurate order execution.
• Support service staff by acting as a runner and assisting with guest needs during peak periods.
• Monitor inventory levels, prepare inventory counts, and assist with ordering and stock replenishment.
• Ensure all work areas remain clean, organized, and compliant with Department of Health regulations and sanitation standards.
• Monitor guest alcohol consumption and ensure responsible alcohol service in accordance with company policies and applicable state regulations.
• Address guest concerns, resolve service issues, and communicate guest compliments and feedback to management.
• Provide leadership, coaching, and support to team members during assigned shifts.
• Promote teamwork, professionalism, and a positive work environment.
• Maintain awareness of all restaurant operations and proactively address operational challenges.
• Work flexible schedules, including evenings, weekends, holidays, and special events as business needs require.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Guest service

Conflict resolution

Organizational skills

Education

High School Diploma or equivalent

Tools

POS systems

Cash handling

Inventory management

Job description

Happy Valley Casino in State College, PA is seeking a Food & Beverage Shift Supervisor to lead daily dining operations, coach a team, and deliver exceptional guest experiences in a fast-paced setting.

You will oversee service flow, partner with front-of-house and kitchen, manage POS transactions, ensure health and safety standards, and balance guest satisfaction with operational excellence on evenings, weekends, and events.