F&B Shift Supervisor: Guest Service & Ops Leader

PENN Entertainment, Inc.; Alton (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Food & Beverage Supervisor in Illinois. You will oversee daily operations across our outlets, ensuring exceptional guest experiences and adherence to company standards.

The role requires strong leadership, teamwork, and a focus on service excellence. You will manage shifts, coordinate scheduling, and support budgeting and compliance with gaming and culinary standards. Experience in high-volume casual dining is preferred, with opportunities for growth within

Qualifications

• Must have strong leadership and team supervision skills.
• Excellent guest service and communication abilities.
• Experience with high-volume casual dining environments is preferred.

Responsibilities

• Oversee day-to-day operations of all Food & Beverage outlets.
• Respond to manager requests and guest concerns promptly.
• Supervise staff on assigned shift and help meet performance and profit goals.
• Assist in scheduling, budgeting, and ensuring compliance with department budgets.
• Ensure compliance with regulatory requirements and maintain confidentiality.

Skills

People management

Customer service

Education

Associates Degree

3 years restaurant supervision experience

Job description

PENN Entertainment, Inc. is seeking a Food & Beverage Supervisor in Illinois. You will oversee daily operations across our outlets, ensuring exceptional guest experiences and adherence to company standards.

The role requires strong leadership, teamwork, and a focus on service excellence. You will manage shifts, coordinate scheduling, and support budgeting and compliance with gaming and culinary standards. Experience in high-volume casual dining is preferred, with opportunities for growth within