F&B Shift Lead: Elevate Service & Ops

PENN Entertainment, Inc.; Columbus (OH); On-site; USD 42,000 - 48,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Food & Beverage Supervisor to guide and coach a diverse team on shift, ensuring service quality and adherence to standards.

You will help manage schedules, monitor performance, and coach staff to deliver guest-centric experiences while controlling costs and maintaining safety and compliance. Requirements include 21+, High School Diploma or GED, and 1–2 years in beverage or food service with supervisory experience; a Bachelor's degree is preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred or equivalent combination of education and experience.
• 1–2 years beverage/food service experience preferred.
• 1 year supervisory or lead experience preferred.
• Prior gaming or regulated-environment experience preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to train team members and follow training materials.

Responsibilities

• Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and standards.
• Monitors performance, productivity, and profitability; takes corrective action as needed.
• Assists with scheduling coordination and staffing coverage.
• Promotes superior guest service standards and addresses issues promptly.
• Maintains product menus and assists with inventory tracking and par levels.
• Ensures compliance with health regulations and safety requirements.
• Supports budgets, cost controls, and operational procedures.
• Assists management with administrative tasks, reporting, and special projects.
• Maintains confidentiality and reports potential issues to leadership.
• Manages workflow, coaches team members, and provides real-time feedback.

Skills

Guest service

Interpersonal skills

Communication skills

Microsoft Office

Flexibility

Physical stamina

Team supervision

Education

High School Diploma

Bachelor’s degree preferred

Job description

PENN Entertainment, Inc. is seeking a Food & Beverage Supervisor to guide and coach a diverse team on shift, ensuring service quality and adherence to standards.

You will help manage schedules, monitor performance, and coach staff to deliver guest-centric experiences while controlling costs and maintaining safety and compliance. Requirements include 21+, High School Diploma or GED, and 1–2 years in beverage or food service with supervisory experience; a Bachelor's degree is preferred.