Food and Beverage Supervisor

City Museum; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Supervisor to oversee daily operations in a vibrant environment. This role involves supervising staff, ensuring compliance with health guidelines, and delivering exceptional customer service. Ideal candidates will possess strong communication skills, a passion for hospitality, and the ability to thrive in a dynamic setting. If you are enthusiastic and ready to take on challenges, this position offers a fantastic opportunity to grow within a unique organization.

Qualifications

• Must be at least 18 years of age or older.
• Experience in department or equivalent supervisory experience preferred.

Responsibilities

• Supervise food and beverage staff to ensure efficient daily operation.
• Conduct training of employees to ensure optimal customer satisfaction.

Skills

Customer Service

Supervisory Skills

Communication

Teamwork

Problem-Solving

Education

High School Diploma

Experience in Food and Beverage

Job description

Work Schedule: Varied hours including weekends, evenings, and holidays

Reports to: Food and Beverage Assistant Manager

Essential Duties and Responsibilities:

• Must be able to fulfill all functions and duties of all Food and Beverage Department positions
• Supervise food and beverage staff to ensure efficient daily operation
• Conduct pre and post shift briefings with all Food and Beverage Department employees
• Ability to properly and safely operate all equipment used
• Initiate and impose disciplinary action according to museum policies and procedures
• Responsible for the conducting in-service and ongoing training of employees to ensure optimal customer satisfaction in quality, service, safety, and efficiency, as well as establishing and maintaining customer service standards
• Supervise guest experience to ensure excellent customer service is provided by the food and beverage staff
• Responsible for the continued compliance with local Health Department sanitation guidelines and codes
• Responsible for maintaining food and beverage presentation standards at all quick service restaurant and food carts
• Ensure all museum policies and procedures are being followed by all employees
• Identify concerns and work with management to resolve concerns
• Maintain a clean and safe work environment for customers and other employees
• Provide superior customer service to all customers in a polite and expedient manner
• Assist customers with all questions regarding City Museum including facility layout and amenities
• Follow all museum policies and procedures
• Other duties as assigned

Qualifications:

• Must be at least 18 years of age or older
• Experience in department or equivalent supervisory experience preferred
• Ability to accept guidance and supervision
• Demonstrate ability to work independently
• Ability to communicate effectively with public, customers and staff members
• Be aware, attentive, and work well with others
• Energy and enthusiasm for long days
• Ability to work in extreme conditions and take precautions, including hydration, sun-protection and other precautions as necessary

Physical Requirements:

• Must be able to stand or walk for long periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds.
• Must be able to lift and lower 25 pounds above shoulder level