Customer Service Representative Team Lead - National Remote

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative Team Lead for a national remote position. This full-time role involves answering calls, providing referrals, and verifying Medicaid eligibility. The candidate should have a High School diploma and at least 2 years of relevant customer service experience. The position offers comprehensive training and opportunities for career growth within a diverse and inclusive environment.

Benefits

Comprehensive Benefits

Incentives

Stock Purchase Options

401k Contributions

Qualifications

• At least 2 years of Customer Service experience in relevant fields.

Responsibilities

• Taking inbound calls and providing referrals for Medicaid-eligible consumers.
• Verifying Medicaid eligibility using a computer database.
• Completing administrative tasks supporting the Care Coordination team.

Skills

Organizational Skills

Multitasking

Education

High School Diploma / GED

Tools

Windows Applications

Job description

Customer Service Representative Team Lead - National Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We foster a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as we advance health equity globally. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, available services in Salt Lake County, and Medicaid benefit plans.

This is a full-time position (40 hours/week), Monday - Friday. Employees must be flexible to work any of our 8-hour shifts, Sunday – Saturday, between 8:00 am - 11:00 pm EST (October - March) and Monday – Friday 8:00 am – 11:00 pm EST (April – September). Occasional overtime may be required.

We provide comprehensive on-the-job training, with hours based on the schedule or discussed on your first day.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid-eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses when contacted by individuals
• Completing administrative tasks supporting the Care Coordination team

We recognize performance in a challenging environment that offers clear development pathways for roles and growth.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of Customer Service experience in insurance, medical, behavioral health, or financial technology
• Proficiency with computer and Windows applications, with the ability to learn new systems
• Availability to work full-time, including weekends and evenings, with flexibility for occasional overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Ability to secure company-sensitive documents
• Dedicated, private work area
• Residence in an area with access to high-speed internet

Soft Skills

• Strong organizational skills
• Understanding of multiple Medicaid services and benefit plans
• Ability to multitask

Note: For residents of certain states, the hourly pay range is $19.47 to $38.08, based on various factors. Benefits include comprehensive packages, incentives, stock purchase options, and 401k contributions.

Application deadline: Typically posted for at least 2 business days or until enough candidates are collected. Early removal possible due to volume.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an Equal Opportunity Employer. We are a drug-free workplace requiring pre-employment drug testing.