Follett Access Program Lead - San Luis Obispo, CA

Follett Corporation; California (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Follett Corporation in the campus bookstore environment seeks a coordinator to manage Follett ACCESS course materials. You will plan, collect, edit, and oversee textbook orders, ensuring timely availability for students and a smooth customer experience.

Collaborating with faculty, operations, and publishers, you will help with adoptions, training, and billing processes, using Follett ACCESS and CourseTracks. Strong communication and organizational skills are essential to success.

Qualifications

• Associate's degree or equivalent required.
• Proficient with Follett ACCESS and CourseTracks systems.
• Strong written and verbal communication skills.
• Excellent organization and problem solving abilities.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS course materials operations.
• Collect and edit textbook orders for timely availability.
• Collaborate with faculty and the Operations & Implementation Team.
• Interface with store management and publishers on adoptions.
• Ensure billing and collection processes are managed efficiently.

Skills

Advanced computer skills

Strong communication

Organizational skills

Follett ACCESS knowledge

CourseTracks knowledge

Education

Associate's Degree or equivalent

Tools

Follett ACCESS

CourseTracks

Job description

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS, CourseTracks.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.