Course Materials Program Lead - Coyote Bookstore CSUSB

Follett; San Bernardino (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k + company match

Paid holidays

Paid time off

Quarterly Bonus Plan

Job summary

Follett LLC in California is seeking an Operations Associate to support Follett ACCESS course materials across a store. You will coordinate textbook orders, edit content, and ensure timely availability of print and digital resources for students.

You will collaborate with the Operations & Implementation Team, engage with faculty on adoptions, liaise with publishers, and guarantee a smooth student experience from order to checkout. This is a full-time position with benefits.

Qualifications

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS and CourseTracks.
• Strong written and verbal communication.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS course materials operations for a store.
• Collect, edit, and oversee textbook orders to ensure availability.
• Collaborate with the Follett ACCESS Operations & Implementation Team.
• Interface with faculty for training and timely adoptions.
• Coordinate with publishers to resolve adoption issues.
• Ensure all course materials are ready for students on the target date.
• Manage billing and collections for Follett ACCESS accounts.
• Work with minimal supervision and apply company programs and initiatives.

Skills

Advanced computer skills

Strong communication

Organizational skills

Problem solving

Education

Associate's Degree or equivalent

Tools

Follett ACCESS

CourseTracks

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $16.90 - $18.04 per hour

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS, CourseTracks.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.

Job Details

Pay Range $12.00 - $24.33 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Full time benefits:

• Medical, Dental, & Vison
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.