Follett Access Program Lead

Shepherd; Carson (CA); Hybrid; USD 21,000 - 33,000; Full time

Job summary

Follett Higher Education is seeking a detail-oriented team member to plan, coordinate, and assist with executing course materials operations for a store. You will collect, edit, and oversee textbook orders to ensure timely availability of textbooks and digital resources, collaborating with the Operations & Implementation Team and faculty for adoptions and training.

The role emphasizes a hassle-free student experience, accurate billing and collections for Follett ACCESS accounts, and independent

Qualifications

• Associate's Degree or equivalent.
• Bookstore operations experience.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.

Responsibilities

• Plan, coordinate, and assist with executing Follett ACCESS course materials operations for a store.
• Collect, edit, and oversee textbook orders to ensure accurate and timely availability of textbooks and digital resources.
• Collaborate with the Follett ACCESS Operations & Implementation Team.
• Interface with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions.
• Ensure all course materials are available and ready for students on the targeted date and execute a hassle-free customer experience.
• Ensure that billing and collection for Follett ACCESS accounts are managed accordingly.
• Work with little supervision and utilize independent judgment to execute company programs and initiatives effectively.

Skills

Strong communication

Organizational skills

Problem solving

Bookstore operations experience

Education

Associate's Degree or equivalent

Job description

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent.
• Bookstore operations experience.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.

Pay Range

$12.00 - $24.33 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.