Follett Access Program Lead - San Bernardino, CA

Follett Corporation; San Bernardino (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Follett Higher Education seeks a coordinator to plan and assist with Follett ACCESS course materials operations in our campus stores. You will collect and edit textbook orders, coordinate with the Operations & Implementation Team, and liaise with faculty to ensure timely adoptions and readiness for students.

The role involves managing billing and collections for Follett ACCESS accounts, keeping adoptions accurate, and partnering with store management to resolve issues.

Qualifications

• Associate's degree or equivalent required.
• Advanced computer skills and familiarity with Follett systems.
• Strong written and verbal communication; ability to coordinate with faculty and stores.
• Experience in bookstore operations preferred.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS course materials operations.
• Collect, edit, and oversee textbook orders to ensure timely availability.
• Collaborate with the Operations & Implementation Team and faculty for adoptions.
• Handle billing and collections for Follett ACCESS accounts.

Skills

Advanced computer skills

Strong communication

Organizational skills

Problem-solving

Education

Associate's Degree or equivalent

Tools

Follett ACCESS

CourseTracks

Job description

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS, CourseTracks.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.