FOH Supervisor — Lead Team & Guest Experience

topgolf; Monona (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free Play

Discounted food

Health insurance

Dental insurance

Vision insurance

401(k) match

Well-being platform

Job summary

Topgolf in Wisconsin is seeking a dedicated leader to guide a busy team and ensure top-tier service. You will drive performance, coach staff, and coordinate with departments to maintain smooth operations and high-quality guest experiences.

The role emphasizes people development, safety compliance, and data-driven reporting to management. A professional with strong communication and organizational skills will thrive in a dynamic, team-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Organizational skills

Time management

Team motivation

Software proficiency

Regulatory knowledge

Shift flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

Topgolf in Wisconsin is seeking a dedicated leader to guide a busy team and ensure top-tier service. You will drive performance, coach staff, and coordinate with departments to maintain smooth operations and high-quality guest experiences.

The role emphasizes people development, safety compliance, and data-driven reporting to management. A professional with strong communication and organizational skills will thrive in a dynamic, team-oriented environment.