FOH Shift Leader: Drive-Thru & Dining Room

Chick-fil-A; Winding Hill (PA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401K Matching Retirement Plan*

FREE Meal Every Shift

FREE Planet Fitness Membership*

FREE Training

Employee Discounts

FREE Online College Tuition*

Chick-fil-A Scholarship opportunities

A fun work environment where you can +

Job summary

Chick-fil-A at Shepherdstown Crossing is seeking a dynamic Hospitality Shift Leader to supervise the Front of House, including Drive-Thru, Front Counter and Dining Room. The role emphasizes hospitality, organization and hands‑on leadership with the FOH Manager oversight.

You will mentor Team Members, Team Leaders and Trainers, while ensuring operational excellence and exceptional guest service in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Ability to work full-time, year-round.
• Exceptional communication and interpersonal skills to effectively lead and motivate a team.
• Strong organizational skills to handle multiple responsibilities and prioritize tasks effectively.
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis.
• A passion for coaching, developing, and serving others in a caring and friendly manner.
• Experience leading teams and producing positive results.
• Ability to work in a fast-paced, high-volume environment.
• Customer service oriented.
• Proven leadership skills.
• Desire to grow and develop as an individual.
• Ability to lift up to 50 lbs. and work on feet for 8 hours or more.
• The ability to open and/or close and availability to work Fridays and Saturdays.

Responsibilities

• Lead Shifts consisting of 10-15 Team Members in the Front of House which includes the Drive-Thru, Front Counter and Dining Room.
• Drive-Thru - Lead your team to achieve outstanding operational results while providing a pleasant experience for our Guests.
• Front Counter - Create a welcoming atmosphere at the Front Counter, ensuring exceptional customer service and high satisfaction levels.
• Dining Room – Provide an exceptional dining experience for our guests by maintaining cleanliness, ambiance, and high service standards.
• Training – Assist in training and development of FOH Team Members, Team Leaders and Trainers to Chick-fil-A standards.
• Be able to perform and train on every operational job in the FOH.
• Continuous Improvement - Be proactive in identifying areas for improvement and implementing strategies to enhance accuracy.
• Team Development - Foster a culture of care, accountability and growth by guiding and supporting your Front of House team.
• Exceptional Communication - Establish open and effective communication with Team Members and with other leaders.

Skills

Leadership

Team Management

Communication

Coaching

Problem solving

Multitasking

Organization

Customer service

Decision making

Mentoring

Education

High School Education or higher

ServSafe Certification (preferred but not required)

Job description

Chick-fil-A at Shepherdstown Crossing is seeking a dynamic Hospitality Shift Leader to supervise the Front of House, including Drive-Thru, Front Counter and Dining Room. The role emphasizes hospitality, organization and hands‑on leadership with the FOH Manager oversight.

You will mentor Team Members, Team Leaders and Trainers, while ensuring operational excellence and exceptional guest service in a fast-paced environment.