Hospitality Shift Leader (Full-Time)

Chick-fil-A; Winding Hill (PA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401K Matching Retirement Plan*

FREE Meal Every Shift

FREE Planet Fitness Membership*

FREE Training

Employee Discounts

FREE Online College Tuition*

Chick-fil-A Scholarship opportunities

A fun work environment where you can +

Job summary

Chick-fil-A at Shepherdstown Crossing is seeking a dynamic Hospitality Shift Leader to supervise the Front of House, including Drive-Thru, Front Counter and Dining Room. The role emphasizes hospitality, organization and hands‑on leadership with the FOH Manager oversight.

You will mentor Team Members, Team Leaders and Trainers, while ensuring operational excellence and exceptional guest service in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Ability to work full-time, year-round.
• Exceptional communication and interpersonal skills to effectively lead and motivate a team.
• Strong organizational skills to handle multiple responsibilities and prioritize tasks effectively.
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis.
• A passion for coaching, developing, and serving others in a caring and friendly manner.
• Experience leading teams and producing positive results.
• Ability to work in a fast-paced, high-volume environment.
• Customer service oriented.
• Proven leadership skills.
• Desire to grow and develop as an individual.
• Ability to lift up to 50 lbs. and work on feet for 8 hours or more.
• The ability to open and/or close and availability to work Fridays and Saturdays.

Responsibilities

• Lead Shifts consisting of 10-15 Team Members in the Front of House which includes the Drive-Thru, Front Counter and Dining Room.
• Drive-Thru - Lead your team to achieve outstanding operational results while providing a pleasant experience for our Guests.
• Front Counter - Create a welcoming atmosphere at the Front Counter, ensuring exceptional customer service and high satisfaction levels.
• Dining Room – Provide an exceptional dining experience for our guests by maintaining cleanliness, ambiance, and high service standards.
• Training – Assist in training and development of FOH Team Members, Team Leaders and Trainers to Chick-fil-A standards.
• Be able to perform and train on every operational job in the FOH.
• Continuous Improvement - Be proactive in identifying areas for improvement and implementing strategies to enhance accuracy.
• Team Development - Foster a culture of care, accountability and growth by guiding and supporting your Front of House team.
• Exceptional Communication - Establish open and effective communication with Team Members and with other leaders.

Skills

Leadership

Team Management

Communication

Coaching

Problem solving

Multitasking

Organization

Customer service

Decision making

Mentoring

Education

High School Education or higher

ServSafe Certification (preferred but not required)

Job description

Hospitality Shift Leader

(Supervisor of Dining Room, Front Counter & Drive-Thru)

Full-Time

Chick-fil-A at Shepherdstown Crossing

219 Gettysburg Pike

Mechanicsburg, PA 17055

Who We Are:

Everyone's job at Chick-fil-A is to serve. No matter our title or job description, our reason for coming to work is to generously share our time and talents. Whether it's treating customers like friends, or serving our communities like neighbors, we believe kindness is a higher calling.

Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

The Secret Ingredient is You:

Customers love Chick-fil-A® because of the Team Members who serve them. Team Members are encouraged to do the little things every day to make a difference for someone else: as simple as a smile or as inspired as running after a customer because they forgot a straw for their milkshake.

Job Description:

Chick-fil-A at Shepherdstown Crossing is seeking a dynamic, motivated Hospitality Shift Leader to join our team. This person must be caring, friendly, have a genuine heart to serve others, be highly organized, and have the ability to multitask and work efficiently. The Hospitality Shift Leader is a supervisor position and reports the FOH Manager and/or Director. This “hands‑on” leadership opportunity is designed to give you a career in the most highly esteemed restaurant chain in the nation.

The Hospitality Shift Leader is responsible for overseeing all operational activities associated with the Drive-Thru, Front Counter, and Dining Room areas of the restaurant (Front of House). The Hospitality Shift Leader executes daily excellence across a full spectrum of activities at the operational level. This Leader sets the standard for “Operational Excellence” in the Front of House (FOH) and leads by example while mentoring and developing other Team Members, Team Leaders and Trainers.

Qualifications:

• 18 years or older
• Ability to work full-time, year-round
• Exceptional communication and interpersonal skills to effectively lead and motivate a team
• Strong organizational skills to handle multiple responsibilities and prioritize tasks effectively.
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• A passion for coaching, developing, and serving others in a caring and friendly manner
• Experience leading teams and producing positive results
• Ability to work in a fast‑paced, high-volume environment
• Customer service oriented
• Proven leadership skills
• Desire to grow and develop as an individual
• Ability to lift up to 50 lbs. and work on feet for 8 hours or more
• The ability to open and/or close and availability to work Fridays and Saturdays

Responsibilities:

• Lead Shifts consisting of 10-15 Team Members in the Front of House which includes the Drive-Thru, Front Counter and Dining Room.
• Drive-Thru - Lead your team to achieve outstanding operational results while providing a pleasant experience for our Guests.
• Front Counter - Create a welcoming atmosphere at the Front Counter, ensuring exceptional customer service and high satisfaction levels.
• Dining Room – Provide an exceptional dining experience for our guests by maintaining cleanliness, ambiance, and high service standards.
• Training – Assist in training and development of FOH Team Members, Team Leaders and Trainers to Chick-fil-A standards.
• Be able to perform and train on every operational job in the FOH.
• Continuous Improvement - Be proactive in identifying areas for improvement and implementing strategies to enhance accuracy.
• Team Development - Foster a culture of care, accountability and growth by guiding and supporting your Front of House team.
• Exceptional Communication - Establish open and effective communication with Team Members and with other leaders

Pay Type:

• Hourly, commensurate with experience and work availability
• Premium Pay for full-time closing shifts

Position Type

• Full-time (up to 2 days off each week)
• Daytime and Closing Shifts
• Must have Friday and Saturday availability (We are closed Sundays)

Benefits:

• Competitive pay
• Health Insurance
• 401K Matching Retirement Plan*
• FREE $10K Life Insurance
• FREE Meal Every Shift
• FREE Planet Fitness Membership*
• FREE Training
• Employee Discounts
• FREE Online College Tuition*
• Chick-fil-A Scholarship opportunities
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learn first‑hand from experienced Trainers and other Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Opportunities for leadership development

Education/Experience:

• High School Education or higher
• 1+ years of previous leadership experience in a fast‑paced restaurant or hospitality environment (required)
• ServSafe Certification (preferred but not required)
• Chick‑fil‑A work experience (preferred but not required)

Thank you for your interest in employment at Chick-fil-A Shepherdstown Crossing!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.