FOH Shift Lead - Elevate Guest Experience & Ops

16 On Center; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision (voluntary)

Short-term disability

Life insurance (employer-paid)

401(k) with company match

Transit benefits

Dining discounts and tickets

Job summary

16 On Center Chicago is seeking a Front of House Shift Lead to help run daily operations across the food hall and manage guest experiences, vendor coordination, and catering execution. You will open, mid, and close shifts, uphold SOPs, supervise staff, and support inventory, logistics, and safety.

This hands-on role collaborates with management to maintain hospitality standards. Benefits include health insurance, retirement plan with company match, paid leave, and dining discounts at venues;

Qualifications

• Hospitality, food and beverage operations experience preferred, with lead or shift leadership a plus.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Proactive in resolving day-to-day operational issues; involve management when needed.
• Strong communication and interpersonal skills.
• Experience with inventory, catering, BEOs, or order fulfillment preferred.
• Knowledge of food safety and sanitation practices.
• Ability to lift up to 50 pounds and perform physical tasks.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Work opening, mid, and closing shifts, serving as the Shift Lead and supporting daily operations as needed.
• Support and maintain SOPs, cleanliness, organization, and hospitality standards throughout the food hall.
• Attend weekly meetings with the FHO Management Team and follow through on tasks and priorities.
• Lead by example, coach employees on service standards, and foster a positive work environment.
• Manage day-to-day distribution, accounting, and inventory for the FHO General Store and monitor supplies.
• Serve as a point of contact for vendors regarding repairs and maintenance; monitor safety concerns.
• Collaborate with From Here On Cafe and Snorkelbox Bar leads to support daily operations.
• Execute catering orders, including BEO distribution, signage, supplies, and deliveries.
• Support receiving and logistics for daily deliveries, supplies, and packages.
• Oversee Bbot and pickup station operations, including expo and order fulfillment.
• Maintain knowledge of food safety requirements and ensure best practices.

Skills

Leadership

Organization

Communication

Inventory management

Catering

Order fulfillment

Food safety

Physical stamina

Job description

16 On Center Chicago is seeking a Front of House Shift Lead to help run daily operations across the food hall and manage guest experiences, vendor coordination, and catering execution. You will open, mid, and close shifts, uphold SOPs, supervise staff, and support inventory, logistics, and safety.

This hands-on role collaborates with management to maintain hospitality standards. Benefits include health insurance, retirement plan with company match, paid leave, and dining discounts at venues;