FOH Service Leader: Drive Guest Experience & Growth

MFS Investments; Concord (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation and Leave

401(k) Retirement Plan

Flexible Spending Accounts

Profit-Sharing Program

Restricted Stock Units Program

Community involvement opportunities

Job summary

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. You will drive sales, train teams, coach performance, and maintain safety and compliance standards.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers who meet eligibility requirements, including medical, dental, vision, paid time off, 401(k), and more.

Qualifications

• Drives sales, steps of service, and guest satisfaction.
• Enforces employment policies and oversees cleanliness and safety.
• Provides or directs Front of House training.
• Manages Front of House performance: evaluations, coaching, discipline.
• Manages liquor orders and controls liquor costs.
• Enforces liquor laws and Responsible Alcohol Service guidelines.
• Develops key employees with daily feedback in one-on-ones.
• Reviews applications, interviews, and hires Front of House staff.
• Directs work: setting hours, schedules, tasks before/during/after opening hours.
• Creates a fun, safe environment following core values and goals, with contests and incentives.
• Understands and applies safe food handling procedures.

Responsibilities

• Oversee Front of House daily operations and guest experience.
• Lead Front of House training and staff development programs.
• Manage liquor orders and cost control for the restaurant.
• Ensure compliance with liquor laws and safety standards.

Skills

Front of House management

Guest service

Training & development

Staff scheduling

Liquor cost control

Hiring & onboarding

Safety compliance

Tools

POS systems

Job description

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. You will drive sales, train teams, coach performance, and maintain safety and compliance standards.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers who meet eligibility requirements, including medical, dental, vision, paid time off, 401(k), and more.