FOH Service Manager — Lead Team & Guest Experience

Texas Roadhouse; Concord (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Paid vacation

Adoption assistance

Disability insurance

Life insurance

Identity protection

Employee assistance program

Travel insurance

401(k) retirement plan

FSAs

Tuition reimbursement

Profit sharing

RSU program

Community involvement

Holiday bonus

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. The role emphasizes people leadership, training, scheduling, and maintaining safety and quality standards.

You will drive guest satisfaction, enforce policies, coach team members, and manage liquor costs while promoting a fun, high-energy dining experience. Join a company focused on growth and opportunity.

Qualifications

• Experience managing Front of House operations in a high-volume restaurant.
• Strong leadership and coaching abilities.
• Proven track record in staff development and performance reviews.
• Knowledge of liquor laws and responsible service standards.

Responsibilities

• Drive sales and guest satisfaction through service excellence.
• Oversee Front of House training and scheduling.
• Manage staff performance, hiring, and coaching.
• Control liquor orders and costs while ensuring safety.
• Enforce policies and ensure safe food handling.

Skills

Leadership

Customer service

Staff training

Hiring & performance

Food safety knowledge

Communication

Job description

Texas Roadhouse is seeking a Service Manager to oversee all Front of House operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. The role emphasizes people leadership, training, scheduling, and maintaining safety and quality standards.

You will drive guest satisfaction, enforce policies, coach team members, and manage liquor costs while promoting a fun, high-energy dining experience. Join a company focused on growth and opportunity.