FOH Service Lead: Drive Legendary Guest Experience

Texas Roadhouse; Spartanburg (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental Insurance

Vision Insurance

Paid Vacation

Parental Leave

Donor Leave

Bereavement Leave

Maternity Leave

Disability Insurance

Life Insurance

401(k)

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. This role focuses on delivering exceptional guest experiences and leading a high-energy team.

The Service Manager will drive sales, manage schedules, train staff, control liquor costs, and ensure compliance with safety and liquor laws while fostering a fun, safe work environment aligned with company values.

Responsibilities

• Driving sales, steps of service, and guest satisfaction
• Enforcing compliance with all employment policies and overseeing restaurant cleanliness and guest safety
• Providing or directing Front of House training
• Managing Front of House performance, including evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing liquor laws and Responsible Alcohol Service guidelines
• Developing key employees, assistant managers, and hourly staff through daily feedback during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending Front of House staff
• Directing work for employees, setting hours and weekly schedules, assigning tasks during and after open hours
• Creating a fun, safe environment by upholding core values and goals, and running contests/theme nights
• Understanding, managing, and practicing safe food handling procedures

Job description

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. This role focuses on delivering exceptional guest experiences and leading a high-energy team.

The Service Manager will drive sales, manage schedules, train staff, control liquor costs, and ensure compliance with safety and liquor laws while fostering a fun, safe work environment aligned with company values.