FOH Service Lead — People & Guest Experience

Texas Roadhouse; Glendale (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision insurance

Paid vacation & family leave

Adoption assistance

401(k) retirement plan

Tuition reimbursement

Profit-sharing program

RSU program

Annual holiday bonus

Community involvement

Job summary

Texas Roadhouse is seeking a legendary Assistant Service Manager to assist the Service Manager in daily Front of House operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, you will help lead a team and ensure guest satisfaction.

The role emphasizes hands-on supervision, training, scheduling, and driving sales while upholding safety and service standards in a high-traffic restaurant environment.

Responsibilities

• Oversees service in the Front of House
• Enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through hands-on supervision of the restaurant, including non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather insights and help develop a sales strategy
• Leads by example to develop employees and assistants
• Cross-trains employees
• Oversees scheduling of designated departments as directed by the Service Manager
• Develops promotions to drive sales and conducts alley rallies as directed
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures restaurant cleanliness and guest safety at all times
• Helps control guest flow
• Assists with liquor inventory and ordering
• Assists Local Store Marketer with building sales
• Maintains restaurant culture and lives core values: passion, integrity, partnership, fun with purpose

Job description

Texas Roadhouse is seeking a legendary Assistant Service Manager to assist the Service Manager in daily Front of House operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, you will help lead a team and ensure guest satisfaction.

The role emphasizes hands-on supervision, training, scheduling, and driving sales while upholding safety and service standards in a high-traffic restaurant environment.